Sandos Cancun All Inclusive - Adults Only, Cancun - Reviews, Room Options & Prices 2025

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About the Hotel

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

Sandos Cancun All Inclusive - Adults Only, a 5-star property in Zona Hotelera, stands between the Caribbean Sea and Nichupte Lagoon, offering three infinity pools, including one heated pool, and participating in the Travel Sustainable program.

Sea View Accommodations

The elegant Sandos rooms showcase Caribbean Sea and Laguna Nichupté views through private terraces, equipped with Smart TVs, free WiFi, and minibars.

Diverse Dining Options

Four specialty restaurants serve diverse cuisines, including Asian dishes at Gaijin Restaurant and Caribbean fare at St Trop Pool Bar. Two bars complete the dining options - a sophisticated lobby bar and a Caribbean Sea-view outdoor bar.

Premium Leisure Facilities

A cascading 3-tier infinity pool complex and 10-person hot tub anchor the outdoor amenities. The Sandos Cancun property features a luxurious spa with waterfall hot tub, Swiss showers, and fitness center offering classes.

Beachfront Water Activities

Located on one of Cancun's most attractive beaches, the resort provides access to water activities like kayaking, snorkeling, and water skiing.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

1 person

42 m²

Bed options:

1 Single bed

Shower

Coffee machine

room details

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Deluxe King Room

Max:

2 persons

42 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Suite

Max:

1 person

7 m²

Bed options:

1 Single bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Cancun 6.8 mi

Airports

Cancun (CUN) 11.2 mi

Isla Mujeres (ISJ) 19.6 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Canoeing
Golf course
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities

Children

Babysitting/Child services

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Spa & wellness center
Solarium
Sauna
Massage
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

Map view

street view

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

City landmarks

Museums

Mayan Museum of Cancun

1.3 mi

CancunMexico

Avenida Kukulkan

4700 ft

Beach

Playa Marlin

1.1 mi

Backstage Theatre

3300 ft

Mall

Luxury Avenue

4300 ft

Mall

Kukulcan Plaza

4300 ft

Museums

Museo Subacuatico de Arte

1.0 mi

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

4300 ft

Mall

Kukulcan Plaza

4300 ft

Aquarium

Interactive Aquarium

1.3 mi

Blvd. Kukulcan

Dolphinaris Cancun

2500 ft

Night club

H Roof

2300 ft

Shopping Area

Luxury Avenue Cancun

4300 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

2600 ft

Museums

Cancun Wax Museum

1.4 mi

Aquaworld

3300 ft

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.4 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.4 mi

Luxury Avenue Shopping Mall

3700 ft

Km 14.2

Playa Ballenas

4000 ft

Blvd Kukulcán Km 16.5

San Miguelito

1.4 mi

Blvd. Kukulcan 13

Marlin Beach

4800 ft

Underwater Museum NO MUSEO

4800 ft

Events

Oasis Arena

5100 ft

Blvd Kukulcán Km 12.5

La Europea

1.1 mi

Museums

MUSA Underwater Museum

1.3 mi

Tequila Museum

1.3 mi

Nearby

Beach

Playa - Beach

400 ft

Cancun Golf Club at Pok Ta Pok

1300 ft

Restaurants

Nebbiolo Ristorante

300 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

300 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

The Blue Water Grill

400 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Harry's

2300 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Porfirio's Cancun

2400 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Vicente Asador De Brasa

2900 ft

Blvd Kukulcan Km 12

Hard Rock Hotel

2000 ft

Boulevard Kukulcan Km 14.5

Ciao

2000 ft

At the Hard Rock Hotel

The Caribe Bar & Grill

800 ft

Retorno del Rey #36

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

7.2

Location

9.2

Service

8.8

Dining

6.6

Grayson

United Kingdom, March 2025

5.8/10

I had an enjoyable stay at Sandos Cancun All Inclusive - Adults Only. The views were stunning, and the variety of loungers by the pool made it easy to find a good spot to relax. The food options were mostly excellent, particularly at the restaurants, although I found the breakfast buffet a bit lacking in service on some days. Overall, it was a great experience, though there were a few areas needing improvement.

Rooms

8.0

My room was spacious and beautifully decorated, complete with a large balcony offering amazing views. However, I did notice some noise from neighboring rooms, which could be distracting at times.

Service

7.0

Service at the resort was generally friendly, especially from the waitstaff who were attentive by the pool and beach. However, I experienced some inconsistencies at the reception regarding meal options and wristbands, which could use better communication.

Location

8.0

The resort's location was perfect, right on the beach with stunning views. I appreciated being close to various relaxing areas to enjoy the scenery, even if some shade was cast by the adjacent hotel later in the day.

Dining

7.0

The dining options were mostly delicious, with great meals at Italian and Asian restaurants. I especially loved the breakfast buffet, even if I had to adjust my vegan requests with the concierge. I would have preferred a bit more local flavor in some dishes.

Facilities

7.0

The facilities were quite good, particularly the pool area where I found plenty of loungers available. However, the lack of an outdoor hot tub and some spa services could use enhancement to match a luxury experience.

Stella

United Kingdom, February 2025

7.2/10

My stay at Sandos Cancun was a mix of highs and lows. The location is excellent, right in the middle of the Hotel Zone, and the beach was beautiful albeit a bit choppy on windy days. However, I found the food lacking in flavor, especially at the buffet. While the service was attentive and friendly, the condition of some amenities, like the pool, left much to be desired.

Rooms

7.0

My room was clean and had a great view, and the mini bar was refilled daily. However, I did notice some maintenance issues like puddles from the air conditioning.

Service

8.0

The staff were really helpful throughout my stay. Diego at reception went above and beyond, greeting us with welcome drinks. Yet, some communication could have been better regarding reservations.

Location

9.0

The hotel's location was perfect, close to many attractions and just a short taxi ride from the main shopping mall. Although, a neighboring large hotel cast a shadow over the pool area in the afternoon.

Dining

5.0

Dining options were varied, but the food overall was mediocre, particularly at the buffet. I enjoyed the Italian and teppanyaki restaurants, but many dishes lacked taste. It was disappointing considering the promise of diverse culinary offerings.

Facilities

6.0

The facilities were decent, with a nice pool area and various activities available, but I found the pool to be murky. Room service was convenient, yet I struggled to get breakfast options through the app.

Owen

United Kingdom, January 2025

7.4/10

My stay at Sandos Cancun was nice for the beautiful pool area and very nice staff, but the hotel showed signs of aging that affected my experience. While the food at the teppanyaki and Italian restaurants was excellent, I found some other dining options less impressive. Overall, I enjoyed the location and the effort made for entertainment, though some facilities could use a bit of renovation.

Rooms

6.0

The deluxe room had a nice view, but the facilities felt outdated and in need of renovation, which detracted from the luxury experience.

Service

9.0

The staff were fantastic, always attentive and friendly, especially Diego, who went above and beyond to ensure we had everything we needed.

Location

10.0

The location was perfect, right in the heart of the Hotel Zone and close to everything, making it easy to enjoy the beach and nearby shopping.

Dining

7.0

Dining experiences varied; while Frattini's and Gaijan's food was excellent, other options lacked local flavors and were not as enjoyable.

Facilities

6.0

Facilities included great amenities like room service and the gym, but the overall maintenance of the hotel felt lacking, with broken elevators and dated furniture.

Julian

United Kingdom, November 2024

7.0/10

I had a wonderful stay at Sandos Cancun All Inclusive. The staff were incredibly attentive and went above and beyond to meet our needs. The beach and pool areas were lovely, providing a great atmosphere for relaxation. However, some aspects of the dining experience could use improvement, particularly in terms of reservation processes and food consistency.

Rooms

9.0

My room was spacious, comfortable, and offered a lovely view of the lagoon and ocean. I particularly enjoyed the balcony for its views. However, noise from the pool area could be a bit disruptive at times.

Service

10.0

The service was excellent, with special shoutouts to staff like Itzel and Danna, who really made my stay feel personal. Their attentiveness to our needs was refreshing and appreciated.

Location

10.0

The location is excellent, right on a beautiful beach with turquoise waters. It's conveniently close to various amenities, making it easy to enjoy the surroundings.

Dining

7.0

While there were many dining options to choose from, I did encounter some inconsistencies regarding reservations and food quality. The buffet was okay, but a few items could use better preparation, particularly desserts and some à la carte options.

Facilities

6.0

The facilities, including the pools and beach, were generally well maintained, but I did notice some issues with pool cleanliness that affected my desire to swim. Aside from that, I found the amenities satisfactory.

Theodore

United Kingdom, October 2024

5.8/10

During my stay at Sandos Cancun, I experienced very nice service and enjoyed the beachfront location, but I found the food selection lacking and encountered some maintenance issues in my room. The staff were undeniably friendly and attentive, which made my experience more enjoyable despite these drawbacks.

Rooms

6.0

My room was ready upon arrival, which was fantastic, but I did face issues with the air conditioning leaking water and the room feeling a bit dated and dim.

Service

10.0

The service was really good, with staff like Miguel at the bar who remembered everyone’s names and orders, and Luis and Carlos who went above and beyond to make us feel special.

Location

9.0

The location was perfect, right on the beach with stunning views of the blue water and close to various attractions in the hotel zone.

Dining

7.0

While I enjoyed some meals, like the delicious desserts at dinner and breakfast at St. Trop, I found the overall food variety underwhelming compared to other resorts I’ve visited.

Facilities

6.0

The facilities were good, but the pool cleanliness was concerning, and I struggled with the app connectivity and available dinner reservations.